Typically, I require payment in full for all agreed-upon coaching packages before the start of the first session. Under certain circumstances you may qualify for a payment schedule. In certain unusual situations, you may need to cancel future sessions. If that need arises, I require a 14-day advance notice. If you have remaining sessions that you have paid for and did not use, you are entitled to a refund of those sessions; however, because coaching packages have a discount built in, the refund of the remaining unused coaching sessions will reflect the already completed coaching sessions valued at my usual per hour rate.
You are entitled to a full refund for webinars, workshops and classes if you cancel within 48-hours of the start of the event. Please cancel by email to firstname.lastname@example.org.
There are no refunds for downloads or recorded video webinars.